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I want a
document that explains the entire installation procedure. Where can I
get it from? |
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Refer the Installation section of the userguide at
http://www.smartworks.us/ug/ug48htm.htm
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Before
installing, I need to know the PC requirements for the client and
server components. |
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Client
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Server
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| Hardware |
IBM PC compatibles |
IBM PC compatibles |
| Operating Systems |
Win 9x,NT,2000,XP,2003 |
Win 9x,NT,2000,XP,2003 |
| RAM |
64 MB or more |
32 MB or more |
| Hard Disk |
20MB |
100 MB or more |
| Network Protocol |
TCP/IP |
TCP/IP |
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I have
installed the SmartWorks server. On which port does it accept
connections? |
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The SmartWorks
server by default runs on port 6900. It can be configured to be any
integer between 6000 and 10000, provided the port is not in use by any
other application. |
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I get "Error message 1607 Unable to install. Install
Shield Scripting Runtime". I am an administrator on the machine. What
could be the problem?
The problem
1607 can be caused due to some system-specific settings.
Please refer the link given below that has the solutions to the problem.
http://consumer.installshield.com/kb.asp?id=Q108340
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I downloaded your software. When I double click on the
installation I get following error: “Error reading setup initialization
file” What do I do?
This
error is usually the result of an unsuccessful download. Please
download the installation from our website or contact us by filling in
the support form from www.smartworks.us/htm/prodsupport.htm.
Our
customer support officer soon would get in touch with you. |
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After downloading the trial
edition, I tried to install the software, but the system prompted the
following error: UNHANDLED EXCEPTION
Error number: 0x80070725
Description : Incompatible version of the RPC stub
This
error is caused by an incompatible version of a DLL that was installed
on the system, such as Oleaut32.dll, Olepro32.dll, Asycfilt.dll,
Stdole2.tlb. For example, version 3.50 of Oleaut32.dll is installed and
used only by Windows XP and so causes this error if it is installed on
a machine running any other operating system.
Please
visit the link http://support.installshield.com/kb/view.asp?articleid=Q105810
for
the remedy |
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How do I uninstall SmartWorks?
Please use
Add / Remove Programs in Control Panel to uninstall SmartWorks. Please
ensure that all the SmartWorks clients and server is closed before the
uninstall process begins
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