An organization needs a powerful tracking tool to track certain entities like defects in a products, bugs in the software an organization is executing, complaints related to services, non-conformance to quality process followed in an enterprise, change requests for your processes etc.

SmartTracker is a user-friendly, general-purpose tool with customization features for tracking and monitoring the workflow. The item “Change” is the only constant thing. Smart tracker helps you and your organization to manage changes effectively.
SmartWorks SmartTracker is available as a Personal Edition and as a MultiUser Edition application.